From Dale Berkbigler on 06-Aug-2020
Art and Santa Fe Aero were nothing short of terrific in helping me out. My Cirrus's CAP (parachute) had one component called line cutters that needed replacement as they are dated. When out of date the plane is not airworthy. After attempts to get it replaced here in Colorado were unsuccessful and frustrating Art stepped in and secured the parts. Despite being very busy Art took a weekend day and spent the day driving to my airport in Southern Colorado, replacing the line cutters to make the aircraft airworthy and driving back to Santa Fe! Way above and beyond expectations. I'm recommending Santa Fe Aero to all my friends and will be taking my airplanes there for sure.
From Michael Laosa on 02-Aug-2020
Art and his team at Aero Services are first-rate. On the avionics side they efficiently diagnosed and corrected a couple of squawks for us as well as installing lemo plugs for two of our headsets. The mechanical maintenance department made quick work of diagnosing and replacing an errant temperature probe.
From Bryan Sei on 14-Jul-2020
Santa Fe Aero was a joy to work with for the annual on my Cirrus. Art and Gerard were very knowledgeable as well as very approachable during this time. The plane was delivered Very clean with no scuffs or fingerprints. Thanks for a job well done!
From Terry Davidson on 14-Jul-2020
Flew into Taos in our Piper Lance II. On taxi after landing, I realized we had a left main flat tire. Taos Aviation towed us to the terminal and recommended Santa Fe Aero for the repair since no maintenance was on the field at Taos. I called Art to discuss the issue. He was very professional, and efficient. The repair only required a new inner tube, which he had in stock. He was on time and did a nice job on the repair. I know he had to drive to Taos from Santa Fe, which I understand was about 1-1/2 hrs away. I only gave the experience an "average" due to the excessive fees (my opinion) that I was charged for a new inner tube and installation. Otherwise, the rating would be higher.
From Ellen Schneider on 09-Jan-2020
As luck would have it our Bonanzas Garmin 345 lost mode C 2 days before the "January 2020 ADS-B rule went into effect. After reaching out to Santa Fe Aero I received a return call from Brandon within 30 minutes of leaving a message. He spent time discussing possible issues. In spite of being very busy he made time to work on our plane in less than a week. While there I was able to discuss a few other issues going on with our plane. The staff of Santa Fe Aero was helpful, courteous and professional. I will definitely be taking our plane back for future service and repairs.
From Mike Lange on 14-Dec-2019
Cannot agree more with comments below. Unplanned stop at Santa Fe after oil leak developed on cross-country trip from KS to CA in Cessna 206. Aero Services had repaired a brake problem a few years ago and Art and his staff promptly evaluated and flawlessly repaired a leak in crank case seal efficiently and professionally. Highest quality service at a fair price and the kindest people ever, even to transients. Great to know Art and his staff at Aero Services are there when we need them - Thanks!!
From Josh Marvil on 16-Oct-2019
On my way from Maine to Santa Fe for meetings and lost a main landing gear upper strut fairing due to possible bird strike. I spoke to Art at Santa Fe Aero Services on Monday. They ordered the part for two-day delivery and by Friday it was match-drilled, painted, and installed. While in the shop they also solved a nagging manifold pressure indication problem that other shops could not figure out. Art (and Amanda) were responsive, courteous, and professional. The cost was fair and the work well done. They are definitely my go to shop if I ever need maintenance when in the area. Thank you!!
From Allen DeNeve on 21-Jul-2019
I bought a P35 Bonanza that needed an annual shortly after purchase. Despite being packed, Santa Fe Aero was able to squeeze me in...Then the plane broke down in ABQ and I couldn't make the appointment. Santa Fe Aero adjusted to squeeze me in at a later date that met my needs. They obviously understand Beechcraft well; when I arrived there was a King Air in the hangar, and when I came back to pick the plane up there was a gorgeous Staggerwing sitting in its place. Did a great job on the annual. They even fixed a few things they didn't charge me for. Art took the time to explain things to me, which was nice as a new owner. Great avionics service from Brandon as well. They installed my new ADS-B setup. Would recommend to anyone in the area!
From Bryan Devault on 16-Jul-201
Can't say enough good things about Santa Fe Aero Services. After I dropped in on the Friday after Fourth of July in the late afternoon with both an MFD and a prop governor issue, Art immediately got to diagnosing the problem and sent the prop governor away for inspection first thing Monday morning and reinstalled it as soon as he got it back. Brandon and Amanda got to work with Avidyne to get me an exchange MFD as fast as possible and they had me back on my way a few days later. Everyone there was extremely helpful and kind and got me back flying as fast as they could. I'll definitely be back whenever I'm in the area.
From Robert Ryan Wilkins on 12-Apr-2019
I cannot say enough positive for the support I received from Aero Services Santa Fe (KSAF). Thank you all, Gerard, Arturo, Amanda and Carlos, for all your effort and unstinting support to get us, N9558T, airborne and headed back East! Fantastic "beyond the call of duty" effort by Gerard after hours tracking down a new battery, meeting us on the KSAF ramp at night, installing the new battery, and trouble shooting a failed starter received BAD out of the box! Amanda made it all possible by dedicated parts availability research and getting them AOG to Santa Fe. Wonderful job Arturo picking up the starter from the airlines late at night, getting the second starter installed and verifying it worked - with three starts! Thank you Carlos for meeting us at 0330 and helping us get in the air by 0400! Thank you all so very much... Your Aero Services Santa Fe support has been the BEST I'VE EVER ENCOUNTERED in over 50 years of flying!
From Mike Salmon on 23-Mar-2019
Highly recommend Santa Fe Aero Services. I had a problem with the Garmin G1000 avionics suite that involved a considerable amount of troubleshooting. Brandon Maestas was dogged in his pursuit of a solution and was creative in thinking outside the box when Garmin technical support was stumped (as well as many others I discussed the issue with). Happily the source of the problem was located due to technical skill and his refusal to give up. I now have a solid and dependable G100 avionics suite once again. Amanda was also understanding and pleasant to visit with while waiting, she's a great CSR even though that is probably not in her job description. If these two are representative of the next generation, we are in good hands! Thanks guys.
From Keith H. Wofford on 26-Jan-2019
Art and the team at Santa Fe Aero were awesome. We were new to flying in the region, and when the mag check on our Cirrus looked weak, we came in to Art to discuss it. A short discussion with Art on the fuel flow at altitude, and a recheck of the mags with more restricted fuel flow solved the problem. Great help and service, peace if mind, and no charge. I will see them when I come back to Santa Fe!
From Peter Murphy on 10-Dec-2018
I purchased a 1961 Centurion over the summer and experienced my first annual inspection in November/December 2018. The thoroughness, professionalism and communication with Art and his team at Aero Services were exceptional. Several "deferred" maintenance issues were identified and corrected. Having completed the Post Maintenance Flight Check over this last weekend, I'm completely satisfied with the work of Aero Services.
From William Arthur on 27-Aug-2018
Art Torres and his crew understand and respond professionally and expertly to the needs of aviation travelers. They dropped everything to change out a flat tire on our Cirrus so we could keep traveling with a minimum time loss - even though we were transients. Thanks Art!
From Paul McNally on 31-Jul-2018
I cannot begin to tell you how pleased I am with Aero Services and the quality work of Brandon Maestas, chief avionics tech. After researching and contacting several avionics shops near my home airport (KAEG) to install ADS-B in my Bonanza, I finally chose Aero Services mostly due to my interactions with Brandon, who was very patient, knowledgeable, and responsive as I went through the various options.
From Glenn Smith on 26-Jul-2018
Art, Carlos and Amanda are the best. A month ago I arrived Santa Fe with what appeared to be a partially clogged injector and they cleaned it and the plugs and it worked flawless ever since. I was so happy with their service that I scheduled them to work on an oil leak on my next trip to Santa Fe. Art knew what I was describing and Carlos replaced a crush washer under the copper washer that several A&Ps I talked to did not even know existed. Flew home for three hours and the oil leak is fixed. Great service, good prices and Amanda keeps you posted on progress of work while you drink margaritas in Santa Fe :-)
From Doug Rhodes on 05-Jun-2018
As the comments below attest, the folks at Santa Fe Aero are TOP NOTCH! I took my Trig Transponder in for a software upgrade and it was PROFESSIONALLY handled by Brandon Maestes. Even though the manufacturer had a flaw on their end, Brandon made the whole process painless!! I would HIGHLY recommend these folks to those that either need repair work or are considering getting their 2020 compliant ADSB done, Santa Fe Aero can do it all. From Amanda welcoming you in to their office space to all the other small customer service gestures, this is a place you can really feel comfortable with.
From Tyler Martineau on 02-May-2018
Santa Fe Aero performed a complete upgrade of the original King avionics in my Piper Archer II to the latest and greatest digital technology, including GPS, ADS-B and glass AI/HSI. Thanks to the fine work of Brandon, Art and Carlos in the shop and Amanda in the front office, the new systems work perfectly, both individually and collectively, as well as interfacing with the airplane's analog autopilot. The completed panel work is functional and visually appealing. I couldn't have asked for a better outcome!
From Mark McGuire, N82DT on 07-Apr-2018
Recently had my Cessna Citation 501SP into Santa Fe Aero Services for some scheduled maintenance and squawk troubleshooting. Art and Brandon did an excellent job with the aircraft. Inspections were complied and issues were addressed and resolved. All was handled very professionally and the work was billed almost exactly as estimated. My wife and I certainly appreciate the hospitality and professionalism exhibited by the entire team, Art, Brandon, Troy and Ron. We are enjoying building a strong, long term working relationship with these folks and plan on taking our bird back to them in the future for service. The shop being located in Santa Fe is another bonus. Easy to get in and out of, multiple runways and approaches. We like to park at Jet Center Santa Fe and take advantage of their services and very competitive fuel prices. As a bonus, Santa Fe is a great place to spend a few days on vacation while the aircraft is being looked after. Highly recommended!
From Greg Hawkins on 26-Feb-2018
My Cirrus SR22 was based at KSAF for two years and during that time everyone at Santa Fe Aero services bent over backwards to take excellent care of my SR22. Weather it was something simple or complex, Art, Brandon and Amanda not only made me feel 100% taken care of, but they had expertise and wisdom that I could count on. Now I am based on the East Coast and I really, really miss you all!
From Marty Smith on 30-Jan-2018
Art and Brandon are total professionals! Come to think of it, everyone I dealt with at SF Aero Services was professional. They went above and beyond to explain the options, features and the benefits of the installed components. I'll be coming back for the next planned upgrade. Thanks y'all... Marty
From Trym Jenkins on 20-Nov-2017
Brandon at Santa Fe Aero Services has excellent customer service and product knowledge. All my avionics upgrades will be done with Brandon. Great job
From Doug Marchant on 16-Oct-2017
We were recently forced to land at KSAF with an alternator failure. The team at Aero Services went above and beyond to get us back in the air as quickly as possible. Their workmanship was excellent, customer service excellent and I would not hesitate to recommend them to anyone in need of maintenance.
From Ed Livermore Jr. on 05-Sep-2017
On a 5-hour flight in our Bonanza from the Bay area to Santa Fe, our autopilot failed, and we finished the trip on the V bars and flight director in heavy turbulence and jogging around thunderstorms. In Santa Fe, we were directed to Aero Services and Brandon Maestas who quickly diagnosed the issue and made the repair. The a/p has worked perfectly since. We really appreciate Brandon's rapid response, analysis, and proper repair...It made the balance of our trip east much more pleasurable.
From Jim Daniell on 29-Aug-2017
We were about to depart SAF in my C-182 when the mag check caused one of them to nearly shut the engine down. Art and Gerard started with the least invasive test of pulling and cleaning all the plugs. Upon reinstallation, the problem was still there. They pulled the left mag and declared it a dead hombre. Cold to the touch. We were anxious to get back to San Antonio ahead of what became Hurricane Harvey in a couple of days. They ordered the new mag to be delivered first thing the following morning. I got a call about 8:30 the next morning that they did not have the part, but could track it and that at least is was in Santa Fe. They sent someone out to flag the truck down that was carrying our part, got it to their shop by about 9:30 and had it installed and had checked the smooth running of the engine and both mags by just after 11:00. These folks are above and beyond the call. In fact, everyone at SAF, from Jet Center FBO to the tower and ground controllers were excellent!